Privacy Policy — Jitbazz is fully committed to protecting your personal data

1 Introduction

Jitbazz ("we", "us", "platform") operates a trusted online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") provides a detailed explanation of how your personal data is collected, used, stored, and protected.

We believe privacy is a fundamental right. From the moment you create an account on jitbazz — through every transaction and gameplay — your data is treated as a sacred trust. This Privacy Policy is written in plain, clear language so every user can understand it with ease.

This policy applies to the jitbazz website, mobile app, and all related services. If you are under 18 years of age, please refrain from using the platform.

2 What Information We Collect

Jitbazz only collects data that is necessary to provide its services. The types of data collected are outlined below:

We never collect sensitive personal data such as religious beliefs or political opinions. Only information essential to providing our services is retained.

3 How We Use Your Data

Jitbazz uses your information for the following purposes:

• Account Management: To verify registration and login, and to ensure account security.
• Payment Processing: To process deposits and withdrawals and to maintain transaction records.
• Customer Support: To address your complaints and queries.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor gaming behaviour and provide support when needed.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve user experience and develop new features.

4 Data Sharing Policy

Jitbazz strictly limits the sharing of your data. Your information is never shared with any third party except in the limited circumstances outlined below:

• Payment Providers: Payment services such as bKash, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• KYC Verification Agency: Licensed third-party providers may be used for identity verification.
• Law Enforcement: When required by a court order or a lawful legal process.
• Regulatory Authority: As directed by the relevant licensing authority.

Before sharing data with any third party, their privacy standards are verified and a data protection agreement is signed.

5 Security Measures

Jitbazz uses industry-leading technology to protect your data:

• 256-Bit SSL/TLS Encryption: All website and app traffic is encrypted.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Security Audits: Regular third-party security audits.
• Restricted Access: Only authorized personnel may access your data.
• Data Backup: Regular encrypted backups are stored in a secure location.

6 Cookie Policy

Cookies are small text files stored on your device. jitbazz uses only limited, necessary cookies:

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

7 Your Data Rights

As a jitbazz user, you have the following rights:

8 Protection of Minors' Data

Jitbazz strictly prohibits use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has registered, we will:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• A refund of your deposited funds will be initiated.

If you believe a minor is using our platform, please contact us immediately at [email protected].

9 Data Retention Period

Jitbazz does not retain your data longer than necessary. As a general rule:

• Account Information: For the entire duration your account remains active.
• Transaction Records: Up to 7 years where required by law.
• KYC Documents: Up to 5 years after account closure (as required by regulatory guidelines).
• Communication Records: Up to 3 years maximum.
• Cookie Data: Up to 90 days.

Once the retention period expires, data is securely deleted or deactivated. If you close your account, any data beyond our legal obligations will be deleted within 30 days.

10 International Data Transfers

Jitbazz uses internationally standard server infrastructure. In some cases, your data may be stored on servers outside Bangladesh. Where this applies, we ensure that:

• The destination country for any data transfer maintains adequate data protection laws.
• All data is fully encrypted during transfer.
• Server providers are contractually bound to uphold our privacy standards.

11 Privacy Policy Updates

Jitbazz may update this Privacy Policy as needed. In the event of any changes, we will take the following steps:

• Users will be notified by email or SMS at least 7 days before any significant changes take effect.
• The "Last Updated" date on this page will be revised accordingly.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Previous versions of the Privacy Policy are available upon request.

12 Contact Us

If you have any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Via the chat icon at the bottom right of any page on the platform
• Response Time: Within 48 hours at most
• Service Hours: 24 hours, 7 days, 365 days

We provide support in Bengali and are fully committed to protecting your privacy.