Terms & Conditions — A Complete Guide to Using the Jitbazz Platform

1 Introduction & Applicability

Jitbazz is an online gaming platform operated for users in Bangladesh. These Terms & Conditions ("Terms") constitute a legal agreement between jitbazz and its users. They apply to you whenever you access our website, mobile app, or any of our services.

Jitbazz operates under internationally recognised regulatory authorities and is committed to complying with all applicable laws and regulations. jitbazz reserves the right to update these terms at any time; continued use of the platform following any changes will be considered acceptance of the revised terms.

These Terms & Conditions are published in English to ensure every user can understand them clearly. Should anything be unclear, our support team is always on hand to help.

2 Account Registration & Eligibility

To open an account with jitbazz, the following conditions must be met:

• You must be at least 18 (eighteen) years of age.
• You must provide your full name, date of birth, mobile number, and address accurately at the time of registration.
• Each individual may register only one account. If multiple accounts belonging to the same person are detected, all accounts will be closed and any deposited funds may be forfeited.
• Operating multiple accounts from the same household or device may be restricted.
• Transferring or selling your account to a third party is strictly prohibited.

Jitbazz reserves the right to close any account at any time if false information was provided during registration. Once registration is complete, a verification link or code will be sent to your email or mobile to activate your account.

3 Identity Verification (KYC)

Jitbazz complies with international anti-money laundering regulations. As a result, KYC (Know Your Customer) verification is mandatory for withdrawals above a certain amount or in specific circumstances.

Documents typically required for KYC verification:

• A clear copy of your National ID (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of payment method ownership (e.g., bKash or Nagad statement)

Withdrawals may be temporarily placed on hold until KYC is completed. Your information is kept fully secure and is never shared with any third party.

4 Deposit & Payment Policy

Jitbazz currently supports deposits via various approved payment methods including bKash, Nagad, and Rocket. Key conditions for deposits:

• Only payment accounts registered in your own name may be used for deposits.
• Use of a third-party payment account may result in funds being returned and the account being suspended.
• A minimum deposit amount applies — full details are available on the Deposit page.
• Deposits are generally credited to your account instantly. If there is any delay, please contact support with your transaction reference number.
• Never use credit cards or borrowed money to fund your gambling.

Jitbazz does not charge any deposit fees. However, your payment provider may apply their own charges — this is entirely subject to their policies.

5 Withdrawal Policy

Withdrawals on jitbazz are fully transparent and processed quickly. The following rules apply to all withdrawals:

• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Minimum and maximum withdrawal limits apply — visit the Withdraw page for details.
• Withdrawals are typically processed within 5–30 minutes.
• Withdrawals may be temporarily held for security verification in cases of suspicious activity.

6 Bonus & Promotion Terms

Jitbazz regularly offers a range of bonuses and promotional offers. Please familiarise yourself with the following terms before claiming any of these benefits:

• Wagering Requirements: Each bonus comes with a specific wagering requirement (e.g., 10x, 20x, or 30x), meaning you must wager the bonus amount that many times before making a withdrawal.
• Validity: Bonus offers are valid for a limited time. Any unused bonus will be forfeited once the expiry date has passed.
• Game Restrictions: Some bonuses may be restricted to specific games — this will be clearly stated in the bonus details.
• One Bonus at a Time: Each user may use a promotional offer only once.
• Abuse Prohibited: Any attempt to abuse or manipulate the bonus system will result in bonus cancellation and account suspension.

Jitbazz reserves the right to modify, suspend, or cancel any bonus offer at any time. Users will be notified of any such changes on the platform in advance.

7 Gameplay & Fair Play Policy

All games on jitbazz are developed by internationally certified game providers and undergo regular third-party audits. We are committed to ensuring fair play.

• The RTP (Return to Player) for all games is clearly disclosed.
• Every outcome is determined with complete fairness using Random Number Generator (RNG) technology.
• In the event of a technical error during any game, jitbazz reserves the right to void that round and refund the bet.
• Using any software or bots to play is strictly prohibited.
• Any disputes regarding game outcomes must be raised with support within 72 hours.

8 Prohibited Activities

• Registering an account or attempting to pass KYC verification using false information.
• Creating multiple accounts to exploit bonuses or promotions.
• Using fraudulent, stolen, or unauthorised payment methods.
• Attempting to gain unauthorized access to another user's account.
• Any form of cyberattack or hacking attempt against the jitbazz platform.
• Using automated bots or software to play or place bets.
• Using jitbazz for money laundering or any other illegal financial activities.
• Harassing or engaging in harmful behaviour towards other users.

9 Security & Privacy

Both you and jitbazz share responsibility for keeping your account secure. As a user, you are required to:

• Use a strong password and update it regularly.
• Never share your login credentials with anyone.
• Avoid accessing your account over public Wi-Fi networks.
• Keep two-factor authentication (2FA) enabled at all times.
• If you suspect any unauthorised access, please notify us immediately.

Jitbazz uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties without authorization. For more details, please see our Privacy Policy Read.

10 Responsible Gaming

Jitbazz believes gaming should be a source of entertainment — never a cause of financial strain or emotional distress. We place responsible gaming at the very top of our priorities.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Bet Limit: You can set your own maximum bet amount per wager.
• Self-Exclusion: If you feel your gaming habits need to be brought under control, you can request a temporary suspension (from 1 day up to 6 months) or a permanent account closure at any time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.

For more information on responsible gaming, please visit our Responsible Gaming Visit the page.

11 Account Closure & Suspension

Jitbazz reserves the right to suspend or permanently close an account under the following circumstances:

• Any breach of these Terms & Conditions.
• If evidence of fraud or dishonest activity is found.
• Refusal or failure to complete KYC verification.
• Extended inactivity (over 12 months).
• At the direction of a legal or regulatory authority.

Users may also request account closure at any time. Prior to closure, any verifiable balance will be made available for withdrawal, unless it is subject to forfeiture due to a breach.

12 Dispute Resolution

If you have a complaint or dispute, please contact our support team first. Most issues are resolved within 24–48 hours. Dispute resolution process:

• Step One: Submit a written complaint to the support team.
• Step Two: Our support team will provide an initial response within 48 hours.
• Step Three: Complex matters will be escalated to senior management for review.
• Final Decision: The decision of jitbazz management shall be considered final.

In the event of a dispute over a game outcome, server logs and RNG records will be used as evidence.

13 Policy on Changes to Terms

Jitbazz reserves the right to modify these Terms & Conditions, in part or in full, at any time. In the event of changes:

• Users will be notified at least 7 days before any significant changes take effect.
• Updated terms will be reflected on this page, and the "Last Updated" date will change accordingly.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

14 Contact

If you have any questions, feedback, or complaints regarding these Terms & Conditions, please contact us:

• Email: [email protected]
• Live Chat: Via the chat button at the bottom right of any page on the platform
• Hours of Operation: 24 hours, 7 days, 365 days

We offer support in Bangla. Reach out at your convenience — we're always here for you.